Penerapan Intelligence System berbasis Case Base Reasioning dan Metode K-Nearest Neighbor Untuk Identifikasi Gangguan IT Support

Muhamad Dedi Suryadi, Sahlan Sahlan, Ndaru Ruseno

Abstract


Delay in handling and solving IT problems both hardware / software greatly affects the company's business processes. Sometimes, IT helpdesk personnel still difficult to find solutions and make decisions to solve IT problems. This is because there is currently no system that can help IT Helpdesk personnel in finding solutions to be able to solve the problems being faced quickly and accurately. When going to look for solutions to the problems being faced can not display solutions that are appropriate or close to the existing historical data. In identifying IT problems, the authors use case-based reasoning or Case-Based Reasoning (CBR) by carrying out the process of finding the case with the highest proximity and proximity measurement using the K-Nearest Neighbor (k-NN) algorithm. This study aims to explain the application of Case-Based Reactioning (CBR) and K-Nearest Neighbor (k-NN) Algorithm to identify IT problem disturbances. The results showed that the application of Case-Based Reasioning and K-Nearest Neighbor (k-NN) Algorithm after being tested by 5 Experts got accurate results.

Full Text:



DOI: http://dx.doi.org/10.30591/jpit.v4i2-2.1868

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Terindeks oleh :

 

 http://ejournal.poltektegal.ac.id/public/site/images/informatika/Google_Scholar_logo.png

 

 

 

 

 

 

 

   ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Tim Redaksi JURNAL INFORMATIKA : JURNAL PENGEMBANGAN IT

Program Studi D4 Teknik Informatika
Politeknik Harapan Bersama Tegal
Jl. Mataram No.09 Pesurungan Lor Kota Tegal

Telp. +62283 - 352000

Email :
informatika.ejournal@poltektegal.ac.id

   

Copyright: JPIT (Jurnal Informatika: Jurnal Pengembangan IT) p-ISSN: 2477-5126 (print), e-ISSN 2548-9356 (online) 

Flag Counter
 
 
 
 
site
stats
 
View Visitor Statistic
 
 
 
 
 

 

Creative Commons License
JPIT (Jurnal Informatika: Jurnal Pengembangan IT) is licensed under a Creative Commons Attribution 4.0 International License.